Effective May 15, 2023
Please note: The National Safety Council Independent Chapters/Distributors may have variations to the below cancellation policy. Please be sure to review the cancellation policy with the Chapter/Distributor if you have registered for a Chapter/Distributor delivered course.
All withdrawal/refund, rescheduling or substitution requests must be submitted in writing to the National Safety Council.
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Time of purchase to 14 days prior to course start date
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14 to two business days prior to course start date |
Within two business days of course start date |
No show |
Complete Withdrawal/Refund Request
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Full refund minus 10% processing fee |
Full refund minus 25% processing fee |
No refund |
No refund |
Rescheduling Course
Attendees may reschedule a course up to two business days prior to the start of training. No more than three reschedules are allowed per registration
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No fee to reschedule |
No fee to reschedule |
No rescheduling allowed - no refund |
No refund |
Attendee Substitutions
Attendee substitutions are allowed. All substitution requests must be made at least two business days prior to the training start date to ensure the substitution has all available resources for the training.
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No fee for substitutions |
No fee for substitutions |
No substitutions allowed - no refund |
No refund |
Late Arrivals and No Shows: Attendees who do not show up for class are not eligible to receive a refund or transfer. Attendees arriving more than 20 minutes late may be required to reschedule at attendee’s expense. Late arrivals are not eligible for a refund.
All requests for refunds, rescheduling or substitutions must be submitted in writing to [email protected] or call 800-621-7619.
Schedule Changes per National Safety Council:
We reserve the right to cancel, reschedule any training at any time and to substitute instructor/s should unforeseen events occur.
● Attendees (including substitutions) will be notified immediately via email to the email address used during the time of registration.
● Substitutions will be granted if the training is rescheduled and the initial attendee cannot attend.
● If the attendee can attend the rescheduled training, they will be automatically enrolled in the new scheduled course. If the attendee cannot attend the rescheduled training and there is no substitution, the attendee will receive a full refund.
● If, for any reason, we must cancel/reschedule a training or event, liability is limited solely to the registration fees paid.
● We are not responsible for other expenses incurred, including travel and accommodation fees for virtual courses.
Purchase of virtual training/s and materials are single use only. You may not share login information. Accounts found to be in abuse will be suspended without refund. An example of abuse is multiple computers accessing the training simultaneously from the same account.
General Merchandise for Individuals